When engaging with tradespeople, what you say matters. Whether it’s a plumber, electrician or carpenter, certain phrases can ruin the interaction and overall job experience. The relationship between you and your tradesperson should be a harmonious and professional one. However, like any other relationship, there’s potential for hiccups if not handled properly. After revealing close to a third (28%) of tradespeople say that they have lost over £1000 due to clients not paying for the work they have done, Fix Radio – the UK’s only radio station dedicated to tradespeople – has outlined the top 10 biggest pet peeves of tradespeople:
Before The Job:
“Can I get a discount?”
Haggling over prices might seem like a money-saving tactic but the tradesperson is likely find this offensive. Prices are set based on various factors so bargaining can compromise quality. Respecting their expertise is key for a better outcome.
“But the other guy was cheaper”
Bringing up other professionals with lower rates can make the tradesperson feel undervalued. It’s best to focus on the skills of the tradesperson you’ve hired after the price has been agreed.
“No, you can’t park on the drive”
Telling your tradesperson they can’t park on the driveway can cause unnecessary problems. It disrupts their work and may imply you don’t trust them. Instead, discuss parking arrangements beforehand to make life easier for everyone.
During The Job:
“Do you mind if I watch?”
Hovering over your tradesperson is likely to make them uncomfortable and impact their work. Give them space to work efficiently and trust their ability to get the job done successfully.
“Can you keep an eye on the kids while I pop out?”
Your tradesperson is there to do their job, not babysit. It can distract them and cause safety issues. Allow them to focus on the task at hand.
“Can I just add this to the job?”
Asking tradespeople to do extra work on the spot can cause delays for other customers. It’s better to discuss additional tasks upfront and agree on a timeline to keep the project on track.
“Can you take your shoes off?”
Asking your tradesperson to remove their shoes can disrupt their work and even cause a safety hazard. Offering protective coverings or asking tradespeople to wipe their shoes before entering can solve the cleanliness issue.
After The Job:
“I know I said I would pay you today but how about next month?”
Paying tradespeople late can strain their finances and harm your relationship. Prompt payments show respect, ensuring professionalism and quality work.
“Here’s your invoice for the coffee, tea and biscuits”
Your tradesperson is there to work, not to cover extra costs. Instead of expecting them to pay, see offering refreshments as a gesture of appreciation.
“I know what I said, and I know it’s last minute but I’ve changed my mind”
Tradespeople schedule their work based on an agreed-upon plan so sudden changes can be difficult to accommodate. Communicating what you want clearly from the start ensures a smoother project.