In 2019, we can expect to see a difference in the way in which both consumers and conveyancers operate. Consumer demands, dependency on technology and price transparency are just some of the reasons as to why the conveyancing sector is set to dramatically change in the coming year. Today we will be taking a look at those predictions so that in turn, you can be fully prepared for the changes expected to roll out.
The Role of the Consumer
One of the key changes we can expect to see to the conveyancing process this year is the way in which consumers and conveyancers communicate with each other. Consumers have long demanded better platforms for communication with their conveyancer, more transparency and greater efforts to collaborate and 2019 could be the year that consumer’s demands are answered.
For many, moving house is their biggest nightmare. Ineffective, unstructured, back and forth communication leaves homeowners feeling lost whilst conveyancers struggle to get in contact with consumers at a suitable time, making the whole process far more complicated and stressful than it needs to be.
Consumers have called for better communication, and in 2019 that is what they will get. Conveyancers are expected to focus their efforts on improving communication so that the process of buying, financing and moving into a new home is as simple, straightforward and stress-free as possible.
The Role of Technology
Technology will play a huge part in the conveyancing process in 2019, especially when it comes to more effective communication between both consumers and conveyancers. In a digital era, homeowners are now demanding user-friendly, flexible, online platforms that aid them throughout the conveyancing process. They no longer want lengthy email updates, but instead an app that send a notification to their phone. This year it’s all about convenience for the consumer.
With that said, technology will also give consumers the ability to fast-track the conveyancing process. Instead of waiting around for documents to be posted and delivered, consumers can start the moving process with just a few clicks.
But it isn’t just consumers that will benefit from the new role that technology is set to play in the conveyancing process, as both homeowners and conveyancers can expect to cut their workload in half thanks to pre-populated forms and digital document reading which can be accessed via technological devices.
Price transparency becoming embedded within the legal sector is the reason for one of the major changes we can expect to see within the conveyancing sector in the coming year. Whilst it will take some time to become fully immersed in the sector, it has already been welcomed by many. Firms however will need to seek guidance when it comes to establishing the best way of providing complete transparency for their consumers. Transparency rules are gradually making their way into the conveyancing process, but it could still take some time before we can compare across the board.
As a conveyancer there is one thing you need to remember throughout the conveyancing process in 2019 – and that is that every element of the experience must improve customer experience and fulfil consumer expectation.
Fletcher Day are a full service commercial law firm based, with an experience team of property solicitors in London who can advise on all aspects relating to residential and commercial property.
Sign up for regular property updates & receive investments in your inbox